Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your product to request a refund.

To be eligible for a return, your product must be in the same condition you received it, unworn or unused, with tags and in its original packaging. You will also need your receipt or proof of purchase.

To initiate a return, you can contact us at eliastzan@hotmail.com. Please note that returns should be sent to [INSERT RETURN ADDRESS].

If your return is accepted, we will send you a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us with any questions regarding returns at eliastzan@hotmail.com.



Damages and issues
Please inspect your order upon receipt and contact us immediately if the product is faulty, damaged or if you received the wrong product so that we can assess the issue and correct it.

Exceptions / non-returnable items
Certain types of items cannot be returned, such as perishable products (such as food, flowers or plants), customized products (such as special orders or personalized items) and personal care items (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids or gases. Please contact us if you have questions or concerns about your specific product.

Unfortunately, we cannot accept returns on discounted items or gift cards.




Exchanges
The fastest way to ensure you get what you want is to return the item you have and once the return is accepted, make a separate purchase for the new item.



14 day waiting period in the European Union
Notwithstanding the above, if the goods are being shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without explanation. As above, your product must be in the same condition as when you received it, unworn or unused, with labels and in its original packaging. You will also need your receipt or proof of purchase.

Refunds
We will notify you as soon as we receive and check your refund and let you know whether or not the refund has been approved. If approved, you will be automatically refunded using your original method of payment within 10 working days. Please remember that it may take some time for your bank or credit card company to process and send the refund.
If more than 15 business days have passed since we approved your refund, please contact us at eliastzan@hotmail.com.